Work Placement

So, with my course finishing at the beginning of May, my course is FINALLY going out on Work Placement. Usually the course goes out in November and January, but because of Covid, ours was pushed back to January. Then numbers spiked during that time so our teacher pushed it back again until March.

For me, this is the most important aspect of the course. Ideally I would have liked to have the work placement in November, and if I enjoyed it then I would carry on with the course. Instead I’m pretty much nearly finished the course and I still have no idea if I was actually like working in this sector.

I have my placement location which is about 15 minute drive from my house so that’s fine. Also my teacher said that all the past students that done their placement really enjoyed it, so I’m hoping I will too. I will be working in a Nursing Home helping to look after the patients there, and like all my other classmates I’m quite nervous!

The plan is to work for 3 weeks and then we can ask and see if they will take us on for another 2 weeks during Easter break. That will mean we will have 5 weeks worth of work experience. Usually the group gets 6 weeks but this year we just couldn’t fit it in, so we have to use our Easter break to try and gain more. I don’t mind though because the experience is what I need.

I have to go up on Sunday to get my Covid test done, and if that is negative then I will either start next Tuesday or Wednesday. My husband got a test done and he said it was fine but others in my class said it was awful so I’m not sure what to think about getting it done!

I’m going to really miss our wee cat Lola though. I’m here with her literally all day so I hope she doesn’t get lonely without me. We have our routine of play time and that so she won’t know what to do on her own!

Aisling

Using iTalki to improve my Spanish

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When I was in a teenager, I used to study French in school. I don’t really remember much of it except that we used to have a teacher who was constantly giving out to us.

Then in college my course offered 3 years of either studying Spanish or French. Of course I went for the French option as I had studied that before.

Again, I don’t remember much from it, except I was always the worst in the class (and there were only 7 students in total!) and being taught new grammar that I never had a clue what it was about. I remember looking at the grammar and thinking “I don’t have a clue what I’m reading or studying!”

One thing I do remember though was one day the lecturer told us to write something in french on the computers in the classroom. I remember I wasn’t able to do it so I started using Google Translate to translate what I wanted. I made sure the lecturer couldn’t see me do this.

However little did I know was that she could see what everyone was doing through her own computer! I forget what she said to me but I remember I was so embarrassed and I definitely didn’t try it again!

So in my last year of college we didn’t have to study French and I was so happy about it: I really didn’t do well in it and I just managed to scrape a pass in it.

So that was the deal with French.

Then I decided to study Chinese! One of the hardest languages in the world to learn! My experience with French must have been erased from my head or something! So you can imagine how much I…. ehm…. learned. . .

So I studied and my listening and reading did actually improve. I could understand exactly what the teachers were talking about and I was able to read children’s stories in Chinese. Speaking was a problem though and I fumbled my 5 years in China just being able to use survival Chinese.

But then…… my boyfriend/now husband arrived on the scene. This time Spanish was all the rage in my world!

While I was in China I really didn’t study much Spanish. I didn’t need to use it in my daily life so it was hard for me to get the motivation to study. At home my husband used to speak really simple sentences to me, like “I want to eat noodles.”

I remember he would say something to me in Spanish in a really romantic way and I would think “Oh I wonder what he is saying, he sounds so romantic!”

“I want to eat eggs for breakfast tomorrow”

No…. that was SO NOT romantic! I remember he used to do that to me a few times and I never knew what the hell he was saying! He always used to laugh when I found out what he was saying!

I remember walking down the streets and he would try to explain something in Spanish.

I remember sitting outside a restaurant waiting for our food to be ready and I would try to speak a little.

When we were on the bus going to a plaza nearby he would get me to translate really simple sentences into Spanish, like “I eat apples everyday when I am at work”.

I also remember being on the bus and he would send voice messages in Spanish to his friends and I would try and pick up what he was saying.

Those are my experiences of learning Spanish when I was in China.

In Mexico I really did improve a lot. Because classes were expensive there I studied by myself. I could understand what my husbands family were talking about and I could join in on more conversations. My speaking really wasn’t great though, but I do remember my listening got much better!

After I moved back to Ireland I was busy with my course and Spanish went out the window. I didn’t speak for months and It felt like everything that I learned in Mexico had just disappeared! So in January 2020 I joined iTalki and I had a class with a woman from Mexico.

I was really nervous because I hadn’t spoken to anyone in Spanish for a long long time, and I forgot loads! The class was good but I felt I didn’t really connect with the lady. I didn’t take another iTalki class until May when I started studying Spanish again.

I had another class with another woman from Mexico and although she was nice I felt like I was carrying the conversations. When you are learning a language it should be the teacher who leads the conversations, however with the class I had with the woman, I felt it was my responsibility to lead.

I looked again and I found a lady that seemed nice and since then I have had 8 classes in total with her. Again she is from Mexico and she is really nice and I feel comfortable talking to her! So I have classes with her but also I take classes with another woman as well. I enjoy both of their classes and I don’t feel under pressure to think of things to talk about!

Ideally I would like to have 3 classes a week, 60 minutes each, but sometimes they don’t have time because their schedule is full and sometimes I’m just lazy!

Speaking with them has definitely helped with my speaking, and I love it because it’s really flexible: Because the teachers set their own cost, I can choose how much I would like to pay, I can choose what time I would like to have class at, and I can choose how many classes I want each week. If I want I can schedule a class tomorrow at a certain time (if they are available at that time) and I can explain to them what I would like to talk about/study.

Speaking is one thing I do want to improve on a lot. I want to gain the confidence to be able to speak well and know that I can hold a conversation. My problem is when I am nervous all my Spanish goes out the window and I end up making really really silly/basic mistakes!

I’ve been thinking about searching for another teacher so that I can practice with 3 people, but I don’t know if that will confuse me! I get confused about what topics I’ve talked about with the two teachers that I have so having a 3rd would make it even more complicated for me!

But anyway, I really enjoy iTalki and even though sometimes I don’t be in the mood for a class, but once I’m done I feel happy with myself!

Aisling

Oh and this isn’t a sponsored blog by iTalki!  I definitely DO NOT have enough followers to even dream of that! I just think it’s a great site and it has helped me a lot!

 

Learning How To Deal With A Complaint

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One of my modules in my course is Customer Service, so for my latest assignment I had to learn how to deal with a complaint! First the teacher told us to write down a scenario where you had to pick 3 complaints. Mine was at a shoe shop and I bought a pair of expensive waterproof shoes. The first complaint was that after a week the shoes were letting in water. The second complaint was when I went back to the shop the staff member was rude to me, and finally after I got a replacement the soles of the new shoes were coming off. So my teacher had to choose someone who would deal with my complaint from a bag. Then I had to pretend to be the customer and the other student had to try to sort out my problem.

So as usual I was quite nervous about this! We were also being recorded by audio which made it worse! So for the complaint that I had to deal with was that the customer was in my chemist and the staff members were talking and ignoring her, then when she got their attention the staff member didn’t have a clue about the products, and finally the item she asked them to put away for her couldn’t be found. So I was the manager and I had to sort out the issue for her!

Our teacher told to do it in stages: first we had to introduce ourselves to the customer and that we were the manager/supervisor. Then the customer/student had to tell us their complaints and we had to quickly jot down the 3 main points. Then I had to say the 3 items back to her. (To make sure I was correct). After this I had to explain to her how sorry I was that all that happened to her. Basically I had to sympathise with her and tell her I understand why she is so upset. I then had to thank her and appreciate that they told me. Finally I had to offer solutions. For my complaint I said that I will do more customer service training with my staff, I will show the staff member around the chemist and spend an hour explaining the products to her so she will know more about them, then finally I said I would make the staff member aware where to put the items for collection, and then I offered a 10% discount to the customer for her next item she buys.

So I had to hit all of those points to get a perfect score, and I did! I was nervous because I never really had to deal with a complaint before, and I was afraid that I would get the information wrong and all that, but thankfully I did well!

I think this was really good practise for the real thing. Now I know how to approach a complaint and how to handle it well! I also had to do a phone call where me and another partner had to make up a phone call and then we had to be recorded and tested on how we handle it. I had to answer the phone promptly, professionally and give relevant answers and information to the caller. Then I had to end it correctly. That one was much easier because we could just read our dialogue.

So for the past week I was stressing over that so now I’m glad that it’s done. It wasn’t as bad as I thought and once I started I was fine. Everybody else was nervous too but I think we all did well. Everyone was there while we were doing it so that was nerve wracking, but it’s nice to know that everyone is in the same boat and there’s no competition or anything. Everyone clapped when each person finished too.

I’ve a few more of those types of assessments but at least now I know that I can do them now. I just need more confidence in myself!

Aisling